Customer Support Contacts

General information regarding Cellcom's services and deals; technical and operational support; Installment or cancellation of mobile services; queries about monthly invoice, charges and credits

 

From your cellular phone:                 *123

Toll free from a landline phone:      1-800-052-052

International number:                        +972-52-9990123

Toll free number from abroad:         +972-52-9986919   (this number is not available to calls made within Israel)

:Hours of operation

Sunday-Thursday at 06:00-19:00.  There is only partial service provided from 19:00 until 06:00

Fridays and Holidays Eve 08:00-13:00

 

Internet Support:


Operations support for the cellular Internet; support for the Cellcom website

 

From your cellular phone:                 *320                                      

International number:                        +972-52-9986935                              

Hours of operation:

Sunday-Thursday at 06:00-19:00, Fridays and Holidays Eve 08:00-13:00

 

DATA Support:

 

Operations support of advanced services; Internet browsing from modems and handsets

Hours of operation:

Sunday-Thursday at 08:00-19:00, Fridays and Holidays Eve 08:00-13:00

Technical Support

                       

Availability; reception problems; conversation quality (hearing and speech); handset malfunction; net and content services

From your cellular phone:                 *123                      

Toll free from a landline phone:      1-800-052-052

International number:                        +972-52-9990123   

Toll free number from abroad:         +972-52-9986919   (this number is not available to calls made within Israel)

Hours of operation: 

Sunday-Thursday at 06:00-19:00, Fridays and Holidays Eve 08:00-13:00

:Accounts payable

  

Payment by credit card; debit payments; collection issues; update payment information

From your cellular phone:                 *147
International number:                        +972-52-9990147

Hours of operation:

Sunday-Thursday at 08:00-19:00, Fridays and Holidays Eve 08:00-13:00

:Pre-paid support

 

Talkman usage; recharging your calling card; Internet support; information about pre-paid packages


From your cellular phone:                 *778

International number:                        +972-52- 9986646

Hours of operation:

Sunday-Thursday at 06:00-19:00, Fridays and Holidays Eve 08:00-13:00

 

Credit card recharge for pre-paid calling cards


From your cellular phone:                 *779 

International number:                         +972-52- 9986673

Hours of operation:

Available 24 hours a day

 

Voice operating system to check your card balance and recharge your pre-paid card by credit card.

Available 24 hours a day

From your cellular phone:                 *777

 

Air time packages and discounts for traveling abroad

  

Air time packages for traveling abroad; tariff information when calling from overseas; information regarding advanced services abroad; terms of service

Available 24 hours a day

From your cellular phone:                 *001

  :Sales and Upgrades

  

From your cellular phone:                 *321

Toll free number:                                 1-800-052052

Hours of operation:

Sunday-Thursday at 08:00-21:00, Fridays and Holidays Eve 08:00-13:00

  :Invoice information

  

Voice operating system for account information and most recent invoice

Available 24 hours a day

From your cellular phone:                 *444